• 1st Call 4 Mortgages is a trading style of 1st Call 4 Mortgages (UK) Ltd.
  • 1st Call 4 Mortgages (UK) Ltd is authorised and regulated by the Financial Conduct Authority (FCA).
  • 1st Call 4 Mortgages (UK) Ltd’s FCA registration number is 676588.
  • The FCA does not regulate some of the products and services that we offer.
  • Registered office: High View, Palmers Road, Wootton Bridge, Ryde, Isle of Wight, PO33 4NF
  • Registered at Companies House in England and Wales under Company Number 09333010
Complaints procedure

We always aim to provide excellent customer service and when that doesn’t happen, we want to know. Listening to you and learning from what you have to say will help us get it right next time, and we appreciate your help to do this.

If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email.

Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).  Please see the following link for further details: