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Client Feedback Survey

 

 

1st Call 4 Mortgages and 1st Call 4 Protection Client Feedback Survey

Thank you for choosing us to help with your mortgage and/or protection needs. At both 1st Call 4 Mortgages and 1st Call 4 Protection, your feedback helps us ensure we continue to treat customers fairly and provide a high standard of service.

This field is for validation purposes and should be left unchanged.
Please enter the name of the adviser or team you were looked after by
1. Understanding your needs(Required)
The adviser took time to understand my circumstances and what I wanted to achieve.
2. Clarity of Information(Required)
The adviser explained the mortgage and/or protection options clearly and in a way I could understand.
3. Suitability of Recommendation(Required)
I feel the recommendation made was suitable for my needs and circumstances.
4. Understanding of Costs and Risks(Required)
I received the initial disclosure document which confirmed the costs, fees, and any important risks. These were also clearly explained before I made a decision.
5. Communication and Service(Required)
I felt the adviser communicated well and kept me informed throughout the process.
6. Overall Experience(Required)
Overall, I am satisfied with the service I received.
7. Recommendation(Required)
I would be happy to recommend this adviser to friends or family.
Feel free to add any specific comments about your experiences with us.

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Your home may be repossessed if you do not keep up repayments on your mortgage.

1st Call 4 Mortgages (UK) Ltd. Registered in England and Wales under number 09333010. Director : Paul Butler.
Registered address: 5 Arthurs Hill, Shanklin, Isle Of Wight, England, PO37 6EW
1st Call 4 Mortgages (UK) Ltd is authorised and regulated by the Financial Conduct Authority under number 676588 in respect of mortgage, insurance and consumer credit mediation activities only.

The information contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based within the UK.

For commercial mortgages, we work with an unlimited panel of lenders to find a potentially suitable arrangement for your consideration.

Our ICO registration number is ZA124100 and you can check via www.ico.org.uk.

We will receive commission from lenders. Different lenders pay different amounts depending on different commission models. For transparency we work with the following commission models: fixed fee, fixed rate of commission, percentage of the amount you borrow. Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey.

© 2006 – 2025 1st Call 4 Mortgages (UK) Ltd. All rights reserved.