Regulatory Statement

General
  • 1st Call 4 Mortgages is a trading style of 1st Call 4 Mortgages (UK) Ltd.
  • 1st Call 4 Mortgages (UK) Ltd is authorised and regulated by the Financial Conduct Authority (FCA).
  • 1st Call 4 Mortgages (UK) Ltd’s FCA registration number is 676588.
  • The FCA does not regulate some of the products and services that we offer.
  • Registered office: 78 Hilmanton, Lower Earley, Reading, Berkshire, RG6 4HN
  • Registered at Companies House in England and Wales under Company Number 09333010
Complaints procedure

We always aim to provide excellent customer service and when that doesn’t happen, we want to know. Listening to you and learning from what you have to say will help us get it right next time, and we appreciate your help to do this.

If you are not happy with service that you have received, or you want to make a complaint, please contact:

Complaints Department, 1st Call 4 Mortgages (UK) Ltd, 78 Hilmanton, Lower Earley, Reading, RG6 4HN. Telephone: 0845 838 6938

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0845 080 1800.